Privacy Policy

1. Personal information we collect

We collect information you provide directly, such as your name, email address, business details, and documents you upload. We may also collect technical information such as IP address, device identifiers, log data, and usage metrics.

2. How we collect information

We collect information when you create an account, use the dashboard, upload documents, or contact support. We may use cookies and similar technologies to keep you signed in and improve the service.

3. How we use personal information

• To provide and operate the ComplyLink service.
• To communicate with you about your account and reminders.
• To improve performance, reliability and security.
• To comply with legal obligations.

4. Disclosure of personal information

We may share information with service providers that help us operate the platform (for example, hosting, email delivery, and payment processing). We only share what is required to provide the service and expect providers to protect your data.

5. Overseas disclosures

Some service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

6. Access and correction

You can access and update your personal information by logging into your account. If you need help, contact us and we will respond within a reasonable timeframe.

7. Complaints

If you have a complaint about how we handle personal information, contact us and we will investigate. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

8. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. We retain information only as long as needed for business or legal purposes.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

Contact

Email us at support@complylink.app.